Policies

 

BILLING AND PAYMENT

WHAT METHODS OF PAYMENT DO YOU ACCEPT

We accept Visa, MasterCard, American Express, and PayPal.

WHY DID MY CREDIT CARD DECLINE?

Billing Address and Phone Number Not on File with The Credit Card Company

When placing your order, please confirm that both your billing address and phone number are on file with your credit card company, and that you are using the same address format that is on file with your credit card company.

If your billing information is different than what is on file with your credit card company we recommend PayPal as an alternative payment method when placing your order, which is available as a payment method on our checkout page.

Don’t have a PayPal account? Don’t worry! Use PayPal Express to breeze through the checkout process.

Credit Card Information

Please review your credit card information to ensure that all aspects of your credit card have been input correctly, this includes your name, credit card number, expiration date, and card verification number.

The Bank

Orders may be declined due to insufficient funds or exceeding a pre-set daily spending limit.

Payments are processed on a US server, and your financial institution may hold the charge as it can be considered international if you are outside of US. Please contact your financial institution to have the hold lifted and try placing your order again.

If you require assistance with placing your order, please call us at 1-253-237-3082 and we will be happy to help!

WHY HASN'T MY ORDER BEEN BILLED YET?

Orders may take up to 1 business day to process. If an issue occurred during the billing process, you will receive an email from our team to advise you of the issue and how to resolve it. If your order has not been billed after 1 business day, we recommend checking your email and junk or spam folders for important information from our team. If you have questions about your order, please contact us and we will be happy to help!

 

ORDER PROCESSING AND SHIPPING

WILL I RECEIVE AN ORDER CONFIRMATION?

Shortly after you have placed your order, you will receive an email confirmation with your order details.

HOW DO I TRACK MY ORDER?

Once your order has shipped, we will send you an email with your tracking number. This can be used to track your order.

HOW WILL MY ORDER BE SHIPPED?

Orders may be shipped using UPS, FedEx, USPS, or other carriers.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Our shipping providers routinely deliver Monday to Friday, excluding holidays. Please see our Shipping Method and Delivery Chart for estimated delivery times.

WHAT HAPPENS IF MY ORDER IS DAMAGED?

We take great care in packing your order to ensure it gets to you in perfect condition.

In the unlikely event your order is damaged during shipping, please take pictures of the box, any damage to your product, and the shipping label.

You can report any shipping damage to us by contacting us. At that time, we will open a claim with the carrier.

 

HOW MUCH DOES SHIPPING COST?

All orders are eligible for free ground shipping!

If you chose Express or Expedited shipping, your shipping charges will be calculated and displayed for you before you enter your credit card information.

HOW DO I SHIP MY PRODUCT BACK FOR RETURN/REPLACEMENT?

As per our warranty terms, the customer is responsible for the cost of shipping the product to us for a return or replacement.

The customer may use whichever shipping carrier they like to return the product.

If your product was repaired or you are receiving a replacement, we will cover the cost of shipping your product to you.

RETURNS AND WARRANTY

HOW LONG DO I HAVE TO RETURN MY PRODUCT FOR REFUND?

At Usecheap we want to make sure you are completely satisfied with our products. If, for any reason, you're not satisfied with your purchase, simply return it in original packaging for a full refund.

HOW DO I RETURN MY PRODUCT FOR REFUND?

If you wish to return your product, please contact us for a Return Authorization number and complete instructions.

We will not accept returns that do not have a valid Return Authorization Number, are missing components, or have any signs of use such as scratches or dents. Please include all original components when returning your product for refund.

WHEN WILL I RECEIVE MY REFUND?

You will receive an email once your return shipment has been received by us. We will refund your order within 3-5 business days of receipt.

Please allow 2-4 business days for the refund to appear on your original method of payment.

HOW DO I PACK MY RETURN FOR SHIPPING?

Please keep all original packaging to return your product for refund or warranty replacement. Our products are packaged specially to protect them from any damage during shipping, and without this packaging the return shipment could get damaged.

HOW LONG IS THE REPLACEMENT PROCESS?

When a product is returned for replacement, the item is tested manually for defects. Once the item is tested, a replacement product will be sent out. The turnaround time is approximately 2-3 weeks from the date we receive the item.

HOW DO I KNOW WHEN MY REPLACEMENT IS BEING SENT?

You will receive an email containing your replacement product’s tracking number once your replacement is shipped to you.